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National Databank user guide
This guide serves as both an introduction to the National Databank and as a reference point, detailing each stage in issuing and activating data.
- Running a Hub
- Data
- New network member
- National Databank
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National Device Bank user guide
An introduction to the National Device Bank, covering each stage in the process.
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Learn My Way certificate template
This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.
- Digital skills
- Learn My Way
- Learning & skills
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How to register on Learn My Way
This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.
- Digital skills
- Learn My Way
- Learning & skills
- New network member
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Introducing the National Databank
An introduction to the National Databank, what it is, how it works and how you can get involved.
- Data
- New network member
- National Databank
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Digital inclusion stats and facts
Making the case for your digital inclusion work? Here's a list of data sources that you can dip into whenever you need to demonstrate the need for helping people to get online.
- Running a Hub
- Research
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Fun with digital photos
We have three Learn My Way topics dedicated to taking, viewing and editing photos on a touchscreen device. This article has some fun ways for your learners to practice these skills.
- Digital skills
- Learn My Way
- Learning & skills
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Supporting people with the digital skills to access Pension Credit online
A series of videos on supporting people with the digital skills required to access the Pension Credit website and submit a Pension Credit application.
- Older people & digital
- Supporting accessibility needs
- Learning & skills
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Pension Credit - An easy read guide
An easy-read guide to Pension Credit and how to apply from DWP
- Older people & digital
- Supporting accessibility needs
- Learning & skills
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Applying for an eVisa
This guide explains what you need to know to support someone who’s applying for an eVisa.
- Digital skills
- Learning & skills
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Applying for Pension Credit
This guide explains what pension credit is and what you need to know to support someone who’s applying for it.
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Network survey May 2024 - summary infographic
A summary of the feedback received from hubs in the May ‘24 Network Survey, including hubs’ satisfaction with Good Things support and services, impact of being part of the Network, and barriers to delivering more digital inclusion support.
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Digital inclusion in health and care
Key findings and guides from Good Things Foundations Widening Digital Inclusion programme to understand the barriers for people with accessing and using digital health services.
- Health & wellbeing
- Research
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What is AI?
A basic introduction to the different types of artificial intelligence and their applications.
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Getting started with generative AI
An introduction to using generative AI for hubs who want to understand more about the risks and considerations of using it.
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AI tools to benefit your hub
Collated AI tools that can be used to support the running of your organisation, with a summary and key points about each.
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Writing effective AI prompts
An introduction to writing insturctions for AI text generators.
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Charity Digital: Artificial intelligence
How AI impacts the charity sector, how charities can reap the benefits and protect against the harms of AI, and how to use AI ethically and responsibly.
- Artificial intelligence
- Artificial Intelligence
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Charity Excellence: AI for charities and nonprofits
Free charity AI tools, resources, guides and webinars.
- Artificial intelligence
- Artificial Intelligence
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Google for Nonprofits: AI resources
AI resources for fundraising, marketing and program management, and strategies and principles for responsible AI use.
- Artificial intelligence
- Artificial Intelligence
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Fundraising for your digital inclusion hub
We've worked with our network ambassadors to find tools and resources to support your fundraising activities.
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Guides for Digital Champions on using Learn My Way with learners
These three guides have been written to help Digital Champions get the most out of Learn My Way, so they can help others to use this free learning resource to develop their skills.
- Digital skills
- Digital champions & volunteers
- Learn My Way
- New network member
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Digital skills learning guides
We’ve produced a collection of simple, one page guides to help you support people learning digital skills. They can be used by tutors, volunteers or Digital Champions.
- Digital skills
- Learn My Way
- Learning & skills
- New network member
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National Databank getting started checklist
A simple checklist, with resource links, for hubs new to the databank.
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Data provider matrix
This matrix is intended to help you identify the best offer for each person that you gift with data.
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Gifting a SIM (Vodafone/Three)
A short video demonstrating how to log the gifting of a Vodafone or Three SIM.
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Issuing O2 data vouchers
A short video guide on issuing O2 data vouchers. Select play to watch this video.
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How to activate an O2 SIM
A step by step guide on how to activate an O2 SIM
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Making changes to existing data vouchers
A short video demonstrating how to review and change the number of months a recipient will receive vouchers for.
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Media Literacy: A guide to critically analysing information
Media literacy (the ability to critically analyse information) is becoming a vital skill that people need to function in a digital world. This article can help people learn about disinformation, misinformation, deepfakes and the potential risks of echo chambers.
- Digital skills
- Learning & skills
- Online safety
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Doing digital inclusion in libraries: A handbook
Hints and tips to help the libraries tackle some of the challenges and barriers of delivering digital inclusion.
- Running a Hub
- Libraries
- Learning & skills
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BBC: Misinformation vs disinformation
Examples of false information on social media. Includes a "What is fake news?" quiz that could be used to reinforce learning.
- Digital skills
- Learning & skills
- Online safety
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Stop Hate UK: Misinformation and "fake news"
This website explains the difference between misinformation and fake news. It also highlights ways to fact check and what you can do if you see misinformation.
- Digital skills
- Learning & skills
- Online safety
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Safer Internet: Misinformation - supporting critical thinking
Stories in the media can often be fabricated to cause panic or concern. Learning to critically determine what is trustworthy or not is an important skill.
- Learning & skills
- Online safety
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Virgin Media O2: Find the right words
Support and guidance for parents and carers, giving them the tools they need to make sure their children and young can navigate the online world safely.
- Learning & skills
- Online safety
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Virtual digital skills training using Learn My Way
This guide will help you to support people in a virtual or remote learning digital skills session using Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
- Remote delivery
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Measuring impact: Printable survey
For people who can't or won't complete an online form, you can use this printable survey.
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Measuring impact: Poster to promote survey
This poster will help you to promote the measuring impact survey at your hub.
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Measuring impact: Info sheet for people supported
You can give this information sheet to anyone that might complete the measuring impact survey.
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Measuring the impact of your digital support
Use this simple 10 question survey to capture feedback from the people you've supported with digital inclusion, helping you understand the difference your work is having.
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Digital empowerment of refugee women
Guides and resources from the Red Cross Refugee women project, covering the basics of getting online to women's health issues.
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Creating your bid toolkit
This bid toolkit template can help you to save time when writing multiple grant applications.
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Digital exclusion and access healthcare for asylum seekers in England
A useful report highlighting the impact of digital exclusion on refugees in terms of health inequalities.
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Making sure people have the right photo ID to vote
For the first time in a General Election, everyone must show photo ID when voting in person in England, Scotland, Wales and Northern Ireland. This guide will help you ensure the people you support have the right ID, or are able to apply for it online if they don't.
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How to help someone with low digital skills vote in the next election
This article provides information and resources on supporting people to register to vote in UK elections. It also includes links to further resources for digital champions relating to a general election.
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Health service apps
This article highlights some of the features of the official health service apps that people can use to stay well, get well, and manage their health.
- Health & wellbeing
- Learning & skills
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Project planning and budgeting for bid success
Having a simple, realistic and clear project plan with an accurate budget can make or break your funding applications. If you’re new to project planning, here are some tips and tools to help you to get started.
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Helping People With No or Low Digital Skills Learn About AI
Our Introduction to Artificial Intelligence short animation, suitable for complete beginners, can help build confidence and a better understanding of what AI can do.
- Digital skills
- Learn My Way
- Learning & skills
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MI report: People supported
This guide explains how you can access reports on people you’ve supported on the Members’ Area website.
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PSTN leaflets from Tech UK
Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.
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You said, we're doing: the Network survey action plan
This action plan lists the key insights from the responses to the Network Survey in November 2023, and the actions that Good Things Foundation has taken, or plans to take, in response to what we’ve heard.
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Network survey insights from November 2023
What we learned about the value and impact of the National Digital Inclusion Network from the November 2023 Network Survey
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Helping people to prepare for the changes to UK landlines
The UK’s landlines are going digital, but what does this mean for you and the people you support?
- Older people & digital
- Supporting accessibility needs
- Rural
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What is digital inclusion?
Digital Unite bring together useful definitions, statistics and research about digital inclusion in this handy webpage.
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Computer Aid: refurbished devices at low prices
Computer Aid offer affordable refurbished devices for digital inclusion hubs and their learners.
- Running a Hub
- Devices
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NCVO: data and insight guide
This comprehensive guide covers why data is important and how you can use it.
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Catalyst: 7 tips on using data better in your charity
Catalyst share useful tips on how you can use the data you collect more effectively.
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Digital Candle: free digital advice for charities
You can access one hour of free expert advice through Digital Candle to talk through any aspect of digital or digital marketing, from digital strategy to Google Ads and from remote service delivery to social media.
- Running a Hub
- Marketing
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Digital For All campaign promotional posters
Use these campaign posters to promote the positive impact of digital inclusion, alongside advertising your own services with space to add your address.
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Digital For All communications pack
Your one-stop-shop containing everything you need to talk about and get involved with Digital For All. The pack contains details about the social media competition as well as social media templates, links to downloadable marketing assets, an email template to raise awareness and more.
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Campaigning: the basics of strategy
Introducing how to identify problems and use strategy when campaigning.
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Campaigning: your sphere of influence
An overview of identifying and engaging with stakeholders, including a look at the Connectivity Now campaign from network member People Know How.
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Campaigning: writing to your MP - letter template
Whether you choose email or a handwritten letter use this template to guide you when writing to your MP about Digital Inclusion.
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NCVO: political campaigning as a charity
Guidance for charities to campaign for their cause ahead of the general election.
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Campaigning: writing to your MP about digital inclusion
How to engage with your MP so that they know about your organisation and the importance of your digital inclusion work.
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Campaigning: using social media
Tips and tricks for using social media when campaigning.
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National standards for essential digital skills and Learn My Way
This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.
- Digital skills
- Learn My Way
- Learning & skills
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Entry level learning resources
Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
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Digital For All social media graphics
Use these graphics for your social media posts during the Digital For All campaign! This will download as a ZIP folder. Please click into the folder on your desktop to access the graphics.
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HMRC advice posters - Arabic, Bengali, Polish, Punjabi, Urdu
Posters in multiple languages explaining that you can support people who need help to access online HMRC services.
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Promotional flyer
Use this flyer to promote your services around your community. It's empty-belly, so you can add your address.
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Learn My Way poster
Use this poster to promote the Learn My Way services and support that you deliver.
- Digital skills
- Running a Hub
- Learn My Way
- Marketing
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Creating a volunteer handbook
A volunteer handbook is a way to make volunteers feel welcome and valued as part of an organisation. This guide covers some key things a handbook should cover to help ensure volunteers are well looked after.
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Designing for digital inclusion in healthcare: Catch up on the seminars
In January 2024, Good Things Foundation hosted a series of virtual seminars to share best practice for designing inclusive digital health services. You can now catch up on the seminar series here.
- Health and wellbeing
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Bringing libraries together
Learn about our regular Libraries digital inclusion meet-ups and how to get involved, digital literacy training for members of Libraries Connected and the Libraries Connected digital inclusion basecamp.
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Your guide to using games to teach tablet skills
This guide is designed to help you to introduce older people to tablet computers by using games.
- Older people & digital
- Digital skills
- Learning & skills
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Using Learn My Way for ESOL
This guide will help you to support learners with English as a second language (ESOL) and to overcome potential potential barriers.
- Digital skills
- Learn My Way
- Learning & skills
- English language support
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Supporting asylum seekers and refugees using Learn My Way
This guide will help you to support refugees and asylum seekers by embedding Learn My Way into your services.
- Digital skills
- Learn My Way
- Learning & skills
- English language support
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Digital Skills in rural settings using Learn My Way
This guide will help you to support people who live in rural areas and struggle to access digital skills training, and embed Learn My Way into their learning.
- Digital skills
- Learn My Way
- Rural
- Learning & skills
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Using Learn My Way with older learners
This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.
- Older people & digital
- Digital skills
- Learn My Way
- Learning & skills
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Reach Volunteering: recruit volunteers
Post an opportunity or search this skilled volunteers recruitment platform to find a volunteer.
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WCVA: volunteering Wales
Advice and support if you are recruiting and managing volunteers in Wales.
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NCVO: safeguarding for volunteer managers
Useful information to help you have the right safeguarding policy in place when working with volunteers.
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Neighbourly: volunteering platform
This website can be used to recruit corporate volunteers, from a large range of organisations as well as apply for grants and surplus food.
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NCVO: I want to volunteer
This website can be used to find your nearest volunteer centre where you can advertise volunteering vacancies.
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National Careers Service: volunteering advice
Explore the benefits of volunteering, ideas for specific careers and volunteering opportunities.
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National Careers Service: how to write a CV
Tips for writing a CV
- Learning & skills
- Employability skills
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Updating a phone number
A short video demonstrating how to edit recipient data, including changing a phone number.
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Adding National Databank user accounts
A short video for National Databank managers on adding user accounts to their organisation account.
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Example session plan: safety and security online
This example session plan suggests a 1 hour, blended learning session, incorporating topics from Learn My Way and offline activities. You can use it as it is, adapt it to your own needs or use it as a template for your own sessions.
- Digital skills
- Learn My Way
- Learning & skills
- Online safety
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National Careers Service: the skills toolkit
Free courses to help people learn new skills or change jobs, including general and more specialised skills.
- Learning & skills
- Employability skills
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National Careers Service: identifying skills and upskilling
Helping people learn what skills they have and want to develop, and how to gain the skills needed for jobs they're interested in.
- Learning & skills
- Employability skills
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NSPCC: keeping children safe online
Advice to help people learn about staying safe online as a family.
- Learning & skills
- Online safety
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NCVO: involving volunteers
NCVO provide free information for organisations that work with volunteers, from recruitment and coordination to policy and insurance.
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Age UK: Making the most of the internet
Tips to help people feel more confident, and stay safe, when using the internet.
- Digital skills
- Older people & digital
- Learning & skills
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UK Safer Internet Centre
Helping children and young people stay safe online.
- Learning & skills
- Online safety
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Age UK: staying safe online
Online scams are common, but you can protect yourself by knowing what to look out for, and what to do if you suspect a scam.
- Older people & digital
- Learning & skills
- Online safety
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Internet Matters: helping parents keep their children safe online
Discover the knowledge and tools you'll need to help your children safely and confidently explore the digital world.
- Learning & skills
- Online safety
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Get Safe Online
Unbiased, factual and easy-to-understand information on online safety
- Learning & skills
- New network member
- Online safety
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Money saving expert: free antivirus software (PC/Mac)
A rundown of the best free antivirus and free internet security software.
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AbilityNet: my computer my way
Guides with step by step instructions on how to adapt a device to meet individual needs.
- Supporting accessibility needs
- Devices
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NCVO: funding and income
Practical tips and step-by-step guides on how to find the money you need for your community group, organisation or charity.
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AbilityNet: advice on accessibility
Accessibility support and resources from AbilityNet.
- Supporting accessibility needs
- New network member
- Devices
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Reconome support form
An online form for anyone experiencing an issue with a gifted device.
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Ofcom: social tariffs - cheaper broadband and phone packages
Details of cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.
- Data
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Vodafone: how to keep your mobile number
Guidance on how keep an existing mobile phone number when switching to the Vodaphone network.
- Data
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O2: how to keep your mobile number
Guidance on how keep an existing mobile phone number when switching to the O2 network.
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Digital skills for employability using Learn My Way
This guide will help you to support people looking for help with employability skills and embed Learn My Way into their learning.
- Digital skills
- Learn My Way
- Learning & skills
- Employability skills
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Digital games and tools for older learners
Fun tools and apps to engage and help older learners to learn digital skills.
- Older people & digital
- Digital skills
- Learning & skills
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Online clubs for older people - social and digital support
In this guide, an Online Club could refer to any regular online meeting for older people on a video calling platform, like Zoom, Google Meet or Microsoft Teams. The aim is to get people together remotely and reduce social isolation.
- Older people & digital
- Health & wellbeing
- Learning & skills
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Teaching digital skills to a group of older people
Tips on running group digital skills sessions for older people.
- Older people & digital
- Digital skills
- Learning & skills
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Supporting older people with digital - measuring success
Ways to evaluate and demonstrate success in supporting older people.
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Outreach digital support for older people
Tips on setting up an outreach service by going to where the people are.
- Older people & digital
- Digital skills
- Learning & skills
- Outreach
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Making digital fun for older learners
Fun ways, tools and apps to engage and help older learners to learn digital skills.
- Older people & digital
- Digital skills
- Learning & skills
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Using digital playlists for nostalgia and respite
How digital playlists can be used to support people living with dementia, triggering emotions and memories.
- Older people & digital
- Health & wellbeing
- Learning & skills
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Digital for people living with dementia
A guide on using digital to support people with dementia.
- Older people & digital
- Digital skills
- Health & wellbeing
- Learning & skills
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Digital for older people who speak limited English
A guide on supporting older learners with limited use of English to use digital.
- Older people & digital
- Digital skills
- Learning & skills
- English language support
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Creating resources for older learners
A guide to creating resources for older learners.
- Older people & digital
- Learning & skills
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Top tips to use less mobile data
Ways to make the most out of a limited data allowance.
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The Essential Digital Skills Framework
The Essential Digital Skills Framework reflects the range of skills people need to safely benefit from, participate in and contribute to the digital world of today and tomorrow, in life and at work.
- Digital skills
- Learning & skills
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Your guide to helping older people use the internet
If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.
- Older people & digital
- Digital skills
- Learning & skills
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Translating Learn My Way using Google Chrome
A guide to using the built in translation feature in Google Chrome with Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
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Could you be a Digital Champion?
This guide will help you inspire people to use computers and the internet.
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Doing digital inclusion with people with learning disabilities handbook
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
- Digital skills
- Supporting accessibility needs
- Learning & skills
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Doing digital inclusion with older people handbook
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
- Digital skills
- Older people & digital
- Learning & skills
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Learning resources for life and work
Free courses, tools and templates that you can trust to improve the skills people already have, helping them take a positive step forward in their work.
- Digital skills
- Learning & skills
- Employability skills
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Lincs Digital: a guide to using Zoom
A step by step guide, with screenshots, on installing and using Zoom.
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HMRC advice infographic
Summary of who can access online HMRC services.
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Vodafone: SIM guidance leaflet
Guidance for new recipients of a Vodaphone SIM
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Digital employability playbook
This playbook gives a structure to how we can improve the journey for people, so that they are more likely to gain digital skills and gain employment.
- Digital skills
- Learning & skills
- Employability skills
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Digital inclusion activity cards
These cards provide creative, inclusive and less intimidating ways of helping people to improve their digital skills.
- Digital skills
- Digital champions & volunteers
- Learning & skills
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Doing digital inclusion with low income families
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
- Digital skills
- Learning & skills
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Bing Microsoft translator
Quickly translate words and phrases between English and over 100 languages
- Learning & skills
- English language support
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Google Translate
Instantly translate words, phrases, and web pages between English and over 100 other languages.
- Learning & skills
- English language support
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National Databank poster
Use this poster to promote your Databank service. There's space for you to add the address of your Hub.
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National Databank beneficiary flyer (Welsh language)
Marketing material to help hubs attract beneficiaries to the National Databank.
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Top tips: Supporting digital inclusion in general practice
Practical ‘top tips’ and case studies for healthcare staff on making digital access more inclusive, and for VCSE organisations working with primary care providers.
- Health & wellbeing
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Health and Wellbeing Alliance: accessibility and inclusion guidance
Produced in partnership with the Health and Wellbeing Alliance, this document is designed to support you to communicate in a way that is accessible to as many people as possible.
- Health & wellbeing
- Health and wellbeing
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A periodic table of internet elements
Good internet access is elemental to UK life. This free resource by Data Poverty Fellow Kat Dixon summarises an area of internet use with real-life example elements.
- Learning & skills
- Connectivity & data
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Doing digital in later life: a practical guide
Our evidence-based practical guide for supporting over 75s to access digital inclusion support.
- Older people & digital
- Learning & skills
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How-to guide: embedding digital skills in your support offer
This guide explains the benefits of embedding digital in services and support, shows how some organisations are already doing this and offers tips and resources to help you move forward.
- Running a Hub
- Learning & skills
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How-to guide: Place-based collaboration for digital inclusion
This guide focuses on place-based collaboration with a view to creating a local ecosystem to support digital inclusion.
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How digital can help improve wellbeing in the homelessness sector
This guide offers advice and resources for homelessness organisations wishing to do more with digital.
- Learning & skills
