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Digital skills

10.2m people lack the most basic digital skills (foundation-level skills). Which is why digital skills support is at the heart of the National Digital Inclusion Network.

Almost 3 in 10 people in the UK remain stuck according to the Lloyds UK Consumer Digital Index 2023- so we work hard to ensure people with no or low digital skills can gain the confidence and knowledge to use the internet.

These resources can help you promote the digital skills support you provide to people in your community, as well as encourage those without digital skills and little or no online experience that the internet has something to offer them.

Browse all 'Digital skills' resources

  • How to register on Learn My Way

    This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.

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  • Learn My Way certificate template

    This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.

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  • Introduction to artificial intelligence

    Disover how our introduction to artificial intelligence video can help build confidence and a better understanding of what AI can do.

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  • National standards for essential digital skills and Learn My Way

    This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.

    • Digital skills
    • Learn My Way
    • Learning & skills
    Download this resource

  • Entry level learning resources

    Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.

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  • Learn My Way poster

    Use this poster to promote the Learn My Way services and support that you deliver.

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  • Learning guide: the NHS website

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: finding a job online

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Your guide to using games to teach tablet skills

    This guide is designed to help you to introduce older people to tablet computers by using games.

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  • Using Learn My Way for ESOL

    This guide will help you to support learners with English as a second language (ESOL) and to overcome potential potential barriers.

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  • Supporting asylum seekers and refugees using Learn My Way

    This guide will help you to support refugees and asylum seekers by embedding Learn My Way into your services.

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  • Digital skills in rural settings using Learn My Way

    This guide will help you to support people who live in rural areas and struggle to access digital skills training, and embed Learn My Way into their learning.

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  • Using Learn My Way with older learners

    This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.

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  • Example session plan: safety and security online

    This example session plan suggests a 1 hour, blended learning session, incorporating topics from Learn My Way and offline activities. You can use it as it is, adapt it to your own needs or use it as a template for your own sessions.

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  • Age UK: Making the most of the internet

    Tips to help people feel more confident, and stay safe, when using the internet.

    • Digital skills
    • Older people & digital
    • Learning & skills
    Visit Age UK

  • Digital skills for employability using Learn My Way

    This guide will help you to support people looking for help with employability skills and embed Learn My Way into their learning.

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  • Digital games and tools for older learners

    Fun tools and apps to engage and help older learners to learn digital skills.

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  • Teaching digital skills to a group of older people

    Tips on running group digital skills sessions for older people.

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  • Outreach digital support for older people

    Tips on setting up an outreach service by going to where the people are.

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  • Making digital fun for older learners

    Fun ways, tools and apps to engage and help older learners to learn digital skills.

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  • Digital for people living with dementia

    A guide on using digital to support people with dementia.

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  • Digital for older people who speak limited English

    A guide on supporting older learners with limited use of English to use digital.

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  • The Essential Digital Skills Framework

    The Essential Digital Skills Framework reflects the range of skills people need to safely benefit from, participate in and contribute to the digital world of today and tomorrow, in life and at work.

    • Digital skills
    • Learning & skills
    Visit .GOV.UK

  • Your guide to helping older people use the internet

    If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.

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  • Translating Learn My Way using Google Chrome

    A guide to using the built in translation feature in Google Chrome with Learn My Way.

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  • Doing digital inclusion with people with learning disabilities handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

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  • Doing digital inclusion with older people handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

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  • Learning resources for life and work

    Free courses, tools and templates that you can trust to improve the skills people already have, helping them take a positive step forward in their work.

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  • Digital employability playbook

    This playbook gives a structure to how we can improve the journey for people, so that they are more likely to gain digital skills and gain employment.

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  • Digital inclusion activity cards

    These cards provide creative, inclusive and less intimidating ways of helping people to improve their digital skills.

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  • Doing digital inclusion with low income families

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

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  • Learning guide: Microsoft Office programs

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: creating documents

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: creating spreadsheets

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using the internet

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using email

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: video calling

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a keyboard

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a mouse

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a computer

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a touchscreen

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: being safe online

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Virtual digital skills training using Learn My Way

    This guide will help you to support people in a virtual or remote learning digital skills session using Learn My Way.

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