Digital skills
10.2m people lack the most basic digital skills (foundation-level skills). Which is why digital skills support is at the heart of the National Digital Inclusion Network.
Almost 3 in 10 people in the UK remain stuck according to the Lloyds UK Consumer Digital Index 2023- so we work hard to ensure people with no or low digital skills can gain the confidence and knowledge to use the internet.
These resources can help you promote the digital skills support you provide to people in your community, as well as encourage those without digital skills and little or no online experience that the internet has something to offer them.
Browse all 'Digital skills' resources
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How to register on Learn My Way
This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.
- Digital skills
- Learn My Way
- Learning & skills
- New network member
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Learn My Way certificate template
This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.
- Digital skills
- Learn My Way
- Learning & skills
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Fun with digital photos
We have three Learn My Way topics dedicated to taking, viewing and editing photos on a touchscreen device. This article has some fun ways for your learners to practice these skills.
- Digital skills
- Learn My Way
- Learning & skills
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Applying for an eVisa
This guide explains what you need to know to support someone who’s applying for an eVisa.
- Digital skills
- Learning & skills
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Applying for Pension Credit
This guide explains what pension credit is and what you need to know to support someone who’s applying for it.
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Guides for Digital Champions on using Learn My Way with learners
These three guides have been written to help Digital Champions get the most out of Learn My Way, so they can help others to use this free learning resource to develop their skills.
- Digital skills
- Digital champions & volunteers
- Learn My Way
- New network member
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Digital skills learning guides
We’ve produced a collection of simple, one page guides to help you support people learning digital skills. They can be used by tutors, volunteers or Digital Champions.
- Digital skills
- Learn My Way
- Learning & skills
- New network member
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Media Literacy: A guide to critically analysing information
Media literacy (the ability to critically analyse information) is becoming a vital skill that people need to function in a digital world. This article can help people learn about disinformation, misinformation, deepfakes and the potential risks of echo chambers.
- Digital skills
- Learning & skills
- Online safety
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BBC: Misinformation vs disinformation
Examples of false information on social media. Includes a "What is fake news?" quiz that could be used to reinforce learning.
- Digital skills
- Learning & skills
- Online safety
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Stop Hate UK: Misinformation and "fake news"
This website explains the difference between misinformation and fake news. It also highlights ways to fact check and what you can do if you see misinformation.
- Digital skills
- Learning & skills
- Online safety
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Virtual digital skills training using Learn My Way
This guide will help you to support people in a virtual or remote learning digital skills session using Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
- Remote delivery
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Making sure people have the right photo ID to vote
For the first time in a General Election, everyone must show photo ID when voting in person in England, Scotland, Wales and Northern Ireland. This guide will help you ensure the people you support have the right ID, or are able to apply for it online if they don't.
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How to help someone with low digital skills vote in the next election
This article provides information and resources on supporting people to register to vote in UK elections. It also includes links to further resources for digital champions relating to a general election.
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How to help someone with low digital skills vote in the next election
This article provides information and resources on supporting people to register to vote in UK elections. It also includes links to further resources for digital champions relating to a general election.
- Digital skills
- Advocacy
- Learning & skills
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Helping People With No or Low Digital Skills Learn About AI
Our Introduction to Artificial Intelligence short animation, suitable for complete beginners, can help build confidence and a better understanding of what AI can do.
- Digital skills
- Learn My Way
- Learning & skills
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National standards for essential digital skills and Learn My Way
This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.
- Digital skills
- Learn My Way
- Learning & skills
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Entry level learning resources
Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
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Learn My Way poster
Use this poster to promote the Learn My Way services and support that you deliver.
- Digital skills
- Running a Hub
- Learn My Way
- Marketing
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Your guide to using games to teach tablet skills
This guide is designed to help you to introduce older people to tablet computers by using games.
- Older people & digital
- Digital skills
- Learning & skills
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Using Learn My Way for ESOL
This guide will help you to support learners with English as a second language (ESOL) and to overcome potential potential barriers.
- Digital skills
- Learn My Way
- Learning & skills
- English language support
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Supporting asylum seekers and refugees using Learn My Way
This guide will help you to support refugees and asylum seekers by embedding Learn My Way into your services.
- Digital skills
- Learn My Way
- Learning & skills
- English language support
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Digital Skills in rural settings using Learn My Way
This guide will help you to support people who live in rural areas and struggle to access digital skills training, and embed Learn My Way into their learning.
- Digital skills
- Learn My Way
- Rural
- Learning & skills
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Using Learn My Way with older learners
This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.
- Older people & digital
- Digital skills
- Learn My Way
- Learning & skills
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Example session plan: safety and security online
This example session plan suggests a 1 hour, blended learning session, incorporating topics from Learn My Way and offline activities. You can use it as it is, adapt it to your own needs or use it as a template for your own sessions.
- Digital skills
- Learn My Way
- Learning & skills
- Online safety
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Age UK: Making the most of the internet
Tips to help people feel more confident, and stay safe, when using the internet.
- Digital skills
- Older people & digital
- Learning & skills
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Digital skills for employability using Learn My Way
This guide will help you to support people looking for help with employability skills and embed Learn My Way into their learning.
- Digital skills
- Learn My Way
- Learning & skills
- Employability skills
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Digital games and tools for older learners
Fun tools and apps to engage and help older learners to learn digital skills.
- Older people & digital
- Digital skills
- Learning & skills
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Teaching digital skills to a group of older people
Tips on running group digital skills sessions for older people.
- Older people & digital
- Digital skills
- Learning & skills
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Outreach digital support for older people
Tips on setting up an outreach service by going to where the people are.
- Older people & digital
- Digital skills
- Learning & skills
- Outreach
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Making digital fun for older learners
Fun ways, tools and apps to engage and help older learners to learn digital skills.
- Older people & digital
- Digital skills
- Learning & skills
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Digital for people living with dementia
A guide on using digital to support people with dementia.
- Older people & digital
- Digital skills
- Health & wellbeing
- Learning & skills
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Digital for older people who speak limited English
A guide on supporting older learners with limited use of English to use digital.
- Older people & digital
- Digital skills
- Learning & skills
- English language support
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The Essential Digital Skills Framework
The Essential Digital Skills Framework reflects the range of skills people need to safely benefit from, participate in and contribute to the digital world of today and tomorrow, in life and at work.
- Digital skills
- Learning & skills
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Your guide to helping older people use the internet
If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.
- Older people & digital
- Digital skills
- Learning & skills
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Translating Learn My Way using Google Chrome
A guide to using the built in translation feature in Google Chrome with Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
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Doing digital inclusion with people with learning disabilities handbook
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
- Digital skills
- Supporting accessibility needs
- Learning & skills
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Doing digital inclusion with older people handbook
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
- Digital skills
- Older people & digital
- Learning & skills
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Learning resources for life and work
Free courses, tools and templates that you can trust to improve the skills people already have, helping them take a positive step forward in their work.
- Digital skills
- Learning & skills
- Employability skills
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Digital employability playbook
This playbook gives a structure to how we can improve the journey for people, so that they are more likely to gain digital skills and gain employment.
- Digital skills
- Learning & skills
- Employability skills
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Digital inclusion activity cards
These cards provide creative, inclusive and less intimidating ways of helping people to improve their digital skills.
- Digital skills
- Digital champions & volunteers
- Learning & skills
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Doing digital inclusion with low income families
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
- Digital skills
- Learning & skills