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  • National Databank user guide

    This guide serves as both an introduction to the National Databank and as a reference point, detailing each stage in issuing and activating data.

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  • National Device Bank user guide

    An introduction to the National Device Bank, covering each stage in the process.

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  • Digital inclusion stats and facts

    Making the case for your digital inclusion work? Here's a list of data sources that you can dip into whenever you need to demonstrate the need for helping people to get online.

  • Learn My Way certificate template

    This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.

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  • How to register on Learn My Way

    This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.

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  • Digital empowerment of refugee women

    Guides and resources from the Red Cross Refugee women project, covering the basics of getting online to women's health issues.

  • Creating your bid toolkit

    This bid toolkit template can help you to save time when writing multiple grant applications.

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  • Digital exclusion and access healthcare for asylum seekers in England

    A useful report highlighting the impact of digital exclusion on refugees in terms of health inequalities.

  • Making sure people have the right photo ID to vote

    For the first time in a General Election, everyone must show photo ID when voting in person in England, Scotland, Wales and Northern Ireland. This guide will help you ensure the people you support have the right ID, or are able to apply for it online if they don't.

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  • How to help someone with low digital skills vote in the next election

    This article provides information and resources on supporting people to register to vote in UK elections. It also includes links to further resources for digital champions relating to a general election.

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  • Health service apps

    This article highlights some of the features of the official health service apps that people can use to stay well, get well, and manage their health.

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  • Project planning and budgeting for bid success

    Having a simple, realistic and clear project plan with an accurate budget can make or break your funding applications. If you’re new to project planning, here are some tips and tools to help you to get started.

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  • Introduction to artificial intelligence

    Disover how our introduction to artificial intelligence video can help build confidence and a better understanding of what AI can do.

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  • MI report: People supported

    This guide explains how you can access reports on people you’ve supported on the Members’ Area website.

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  • PSTN leaflets from Tech UK

    Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.

  • You said, we're doing: the Network survey action plan

    This action plan lists the key insights from the responses to the Network Survey in November 2023, and the actions that Good Things Foundation has taken, or plans to take, in response to what we’ve heard.

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  • Network survey insights from November 2023

    What we learned about the value and impact of the National Digital Inclusion Network from the November 2023 Network Survey

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  • Helping people to prepare for the changes to UK landlines

    The UK’s landlines are going digital, but what does this mean for you and the people you support?

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  • Fundraising for your digital inclusion hub

    We've worked with our network ambassadors to find tools and resources to support your fundraising activities.

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  • What is digital inclusion?

    Digital Unite bring together useful definitions, statistics and research about digital inclusion in this handy webpage.

  • Measuring the impact of your digital support

    Use this simple 10 question survey to capture feedback from the people you've supported with digital inclusion, helping you understand the difference your work is having.

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  • Computer Aid: refurbished devices at low prices

    Computer Aid offer affordable refurbished devices for digital inclusion hubs and their learners.

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  • NCVO: data and insight guide

    This comprehensive guide covers why data is important and how you can use it.

  • Catalyst: 7 tips on using data better in your charity

    Catalyst share useful tips on how you can use the data you collect more effectively.

  • Digital Candle: free digital advice for charities

    You can access one hour of free expert advice through Digital Candle to talk through any aspect of digital or digital marketing, from digital strategy to Google Ads and from remote service delivery to social media.

  • Digital For All campaign promotional posters

    Use these campaign posters to promote the positive impact of digital inclusion, alongside advertising your own services with space to add your address.

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  • Digital For All communications pack

    Your one-stop-shop containing everything you need to talk about and get involved with Digital For All. The pack contains details about the social media competition as well as social media templates, links to downloadable marketing assets, an email template to raise awareness and more.

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  • Campaigning: the basics of strategy

    Introducing how to identify problems and use strategy when campaigning.

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  • Campaigning: your sphere of influence

    An overview of identifying and engaging with stakeholders, including a look at the Connectivity Now campaign from network member People Know How.

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  • Skills Platform: the charity social media toolkit

    A comprehensive guide to using social media to raise your organisation's profile.

  • Campaigning: writing to your MP - letter template

    Whether you choose email or a handwritten letter use this template to guide you when writing to your MP about Digital Inclusion.

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  • NCVO: political campaigning as a charity

    Guidance for charities to campaign for their cause ahead of the general election.

  • Campaigning: writing to your MP about digital inclusion

    How to engage with your MP so that they know about your organisation and the importance of your digital inclusion work.

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  • Campaigning: using social media

    Tips and tricks for using social media when campaigning.

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  • National standards for essential digital skills and Learn My Way

    This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.

  • Entry level learning resources

    Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.

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  • Digital For All social media graphics

    Use these graphics for your social media posts during the Digital For All campaign! This will download as a ZIP folder. Please click into the folder on your desktop to access the graphics.

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  • HMRC advice posters - Arabic, Bengali, Polish, Punjabi, Urdu

    Posters in multiple languages explaining that you can support people who need help to access online HMRC services.

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  • Promotional flyer

    Use this flyer to promote your services around your community. It's empty-belly, so you can add your address.

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  • National Databank poster

    Use this poster to promote your Databank service. There's space for you to add the address of your Hub.

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  • Learn My Way poster

    Use this poster to promote the Learn My Way services and support that you deliver.

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  • Introducing the National Databank

    An introduction to the National Databank, what it is, how it works and how you can get involved.

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  • Creating a volunteer handbook

    A volunteer handbook is a way to make volunteers feel welcome and valued as part of an organisation. This guide covers some key things a handbook should cover to help ensure volunteers are well looked after.

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  • Learning guide: the NHS website

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: finding a job online

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Bringing libraries together

    Learn about our regular Libraries digital inclusion meet-ups and how to get involved, digital literacy training for members of Libraries Connected and the Libraries Connected digital inclusion basecamp.

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  • Your guide to using games to teach tablet skills

    This guide is designed to help you to introduce older people to tablet computers by using games.

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  • Periodic table of internet elements

    This table is an attempt to communicate that good internet access is elemental to living life in the UK.

  • Digital inclusion in libraries in England

    Findings and recommendations for action on libraries’ role in digital inclusion.

  • Using Learn My Way for ESOL

    This guide will help you to support learners with English as a second language (ESOL) and to overcome potential potential barriers.

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  • Supporting asylum seekers and refugees using Learn My Way

    This guide will help you to support refugees and asylum seekers by embedding Learn My Way into your services.

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  • Digital skills in rural settings using Learn My Way

    This guide will help you to support people who live in rural areas and struggle to access digital skills training, and embed Learn My Way into their learning.

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  • Using Learn My Way with older learners

    This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.

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  • Reach Volunteering: recruit volunteers

    Post an opportunity or search this skilled volunteers recruitment platform to find a volunteer.

  • WCVA: volunteering Wales

    Advice and support if you are recruiting and managing volunteers in Wales.

  • NCVO: safeguarding for volunteer managers

    Useful information to help you have the right safeguarding policy in place when working with volunteers.

  • Neighbourly: volunteering platform

    This website can be used to recruit corporate volunteers, from a large range of organisations as well as apply for grants and surplus food.

  • NCVO: I want to volunteer

    This website can be used to find your nearest volunteer centre where you can advertise volunteering vacancies.

  • National Careers Service: volunteering advice

    Explore the benefits of volunteering, ideas for specific careers and volunteering opportunities.

  • National Careers Service: how to write a CV

    Tips for writing a CV

  • Updating a phone number

    A short video demonstrating how to edit recipient data, including changing a phone number.

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  • Gifting a SIM (Vodafone/Three)

    A short video demonstrating how to log the gifting of a Vodafone or Three SIM.

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  • Making changes to existing data vouchers

    A short video demonstrating how to review and change the number of months a recipient will receive vouchers for.

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  • Adding National Databank user accounts

    A short video for National Databank managers on adding user accounts to their organisation account.

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  • Example session plan: safety and security online

    This example session plan suggests a 1 hour, blended learning session, incorporating topics from Learn My Way and offline activities. You can use it as it is, adapt it to your own needs or use it as a template for your own sessions.

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  • National Careers Service: the skills toolkit

    Free courses to help people learn new skills or change jobs, including general and more specialised skills.

  • National Careers Service: identifying skills and upskilling

    Helping people learn what skills they have and want to develop, and how to gain the skills needed for jobs they're interested in.

  • NSPCC: keeping children safe online

    Advice to help people learn about staying safe online as a family.

  • NCVO: involving volunteers

    NCVO provide free information for organisations that work with volunteers, from recruitment and coordination to policy and insurance.

  • Age UK: Making the most of the internet

    Tips to help people feel more confident, and stay safe, when using the internet.

  • UK Safer Internet Centre

    Helping children and young people stay safe online.

  • Age UK: staying safe online

    Online scams are common, but you can protect yourself by knowing what to look out for, and what to do if you suspect a scam.

  • Internet Matters: helping parents keep their children safe online

    Discover the knowledge and tools you'll need to help your children safely and confidently explore the digital world.​

  • Get Safe Online

    Unbiased, factual and easy-to-understand information on online safety

  • Money saving expert: free antivirus software (PC/Mac)

    A rundown of the best free antivirus and free internet security software.

  • AbilityNet: my computer my way

    Guides with step by step instructions on how to adapt a device to meet individual needs.

  • NCVO: funding and income

    Practical tips and step-by-step guides on how to find the money you need for your community group, organisation or charity.

  • AbilityNet: advice on accessibility

    Accessibility support and resources from AbilityNet.

  • Reconome support form

    An online form for anyone experiencing an issue with a gifted device.

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  • Ofcom: social tariffs - cheaper broadband and phone packages

    Details of cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.

  • Vodafone: how to keep your mobile number

    Guidance on how keep an existing mobile phone number when switching to the Vodaphone network.

  • O2: how to keep your mobile number

    Guidance on how keep an existing mobile phone number when switching to the O2 network.

  • O2: Access for all

    Accessibility support and resources for O2 customers.

  • Digital skills for employability using Learn My Way

    This guide will help you to support people looking for help with employability skills and embed Learn My Way into their learning.

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  • Digital games and tools for older learners

    Fun tools and apps to engage and help older learners to learn digital skills.

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  • Online clubs for older people - social and digital support

    In this guide, an Online Club could refer to any regular online meeting for older people on a video calling platform, like Zoom, Google Meet or Microsoft Teams. The aim is to get people together remotely and reduce social isolation.

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  • Teaching digital skills to a group of older people

    Tips on running group digital skills sessions for older people.

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  • Supporting older people with digital - measuring success

    Ways to evaluate and demonstrate success in supporting older people.

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  • Outreach digital support for older people

    Tips on setting up an outreach service by going to where the people are.

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  • Making digital fun for older learners

    Fun ways, tools and apps to engage and help older learners to learn digital skills.

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  • Using digital playlists for nostalgia and respite

    How digital playlists can be used to support people living with dementia, triggering emotions and memories.

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  • Digital for people living with dementia

    A guide on using digital to support people with dementia.

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  • Digital for older people who speak limited English

    A guide on supporting older learners with limited use of English to use digital.

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  • Creating resources for older learners

    A guide to creating resources for older learners.

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  • Top tips to use less mobile data

    Ways to make the most out of a limited data allowance.

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  • The Essential Digital Skills Framework

    The Essential Digital Skills Framework reflects the range of skills people need to safely benefit from, participate in and contribute to the digital world of today and tomorrow, in life and at work.

  • Issuing O2 data vouchers

    A short video guide on issuing O2 data vouchers. Select play to watch this video.

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  • Your guide to helping older people use the internet

    If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.

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  • Translating Learn My Way using Google Chrome

    A guide to using the built in translation feature in Google Chrome with Learn My Way.

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  • Could you be a Digital Champion?

    This guide will help you inspire people to use computers and the internet.

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  • Doing digital inclusion with people with learning disabilities handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

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  • Doing digital inclusion with older people handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

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  • Learning resources for life and work

    Free courses, tools and templates that you can trust to improve the skills people already have, helping them take a positive step forward in their work.

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  • Lincs Digital: a guide to using Zoom

    A step by step guide, with screenshots, on installing and using Zoom.

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  • HMRC advice infographic

    Summary of who can access online HMRC services.

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  • Doing digital inclusion in libraries: a handbook

    Hints and tips to help the libraries tackle some of the challenges and barriers of delivering digital inclusion.

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  • National Databank beneficiary flyer (Welsh language)

    Marketing material to help hubs attract beneficiaries to the National Databank.

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  • National Databank beneficiary flyer

    Marketing material to help hubs attract beneficiaries to the National Databank.

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  • Vodafone: SIM guidance leaflet

    Guidance for new recipients of a Vodaphone SIM

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  • How to activate an O2 SIM

    A step by step guide on how to activate an O2 SIM

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  • National Databank getting started checklist

    A simple checklist, with resource links, for hubs new to the databank.

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  • Data provider matrix

    This matrix is intended to help you identify the best offer for each person that you gift with data.

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  • Digital employability playbook

    This playbook gives a structure to how we can improve the journey for people, so that they are more likely to gain digital skills and gain employment.

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  • Digital inclusion activity cards

    These cards provide creative, inclusive and less intimidating ways of helping people to improve their digital skills.

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  • Doing digital inclusion with low income families

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

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  • Learning guide: Microsoft Office programs

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: creating documents

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: creating spreadsheets

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using the internet

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using email

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: video calling

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a keyboard

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a mouse

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a computer

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: using a touchscreen

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Learning guide: being safe online

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

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  • Bing Microsoft translator

    Quickly translate words and phrases between English and over 100 languages

  • Google Translate

    Instantly translate words, phrases, and web pages between English and over 100 other languages.

  • Virtual digital skills training using Learn My Way

    This guide will help you to support people in a virtual or remote learning digital skills session using Learn My Way.

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