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National Databank

The National Databank is like a food bank but for mobile data. Network members can access free mobile SIM cards to give to people who can't afford internet connectivity.

Good Things Foundation is working with Virgin Media O2, Vodafone and Three to make sure no one is left without an internet connection. Together they power the National Databank, where members of the National Digital Inclusion Network can apply for and distribute free mobile SIM cards.

These resources will help you understand how you can register, activate and distribute free mobile data SIMs and vouchers.

Browse all 'National Databank' resources

  • National Databank user guide

    This guide serves as both an introduction to the National Databank and as a reference point, detailing each stage in issuing and activating data.

    Running a Hub Data New network member People seeking asylum and refugees National Databank
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  • Introducing the National Databank

    An introduction to the National Databank, what it is, how it works and how you can get involved.

    Data New network member National Databank
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  • Switching mobile providers

    This guide explains the options people have when switching mobile providers.

    This resource is only available to members

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  • National Databank Terms and Conditions - June 2026

    Terms and conditions for National Databank members

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  • VMO2 Voucher Support Card - Arabic, Punjabi, Urdu

    Cards in multiple languages that help people understand how to undertake the monthly VMO2 voucher redemption process.

    This resource is only available to members

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  • How to port a number to O2 on the National Databank

    This video shows how to port a number to O2 as part of the National Databank.

    This resource is only available to members

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  • National Databank website demonstration

    This video shows how to request, process and manage data SIMs as part of the National Databank.

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  • Supporting people with data connectivity (Broadband and mobile data)

    This guide is for charities, community groups and organisations which reach and support people who are struggling to afford the internet because of poverty and the cost of living.

    Connectivity & data National Databank Connectivity & data
    Supporting people with data connectivity (Broadband and mobile data)

  • National Databank getting started checklist

    A simple checklist, with resource links, for hubs new to the databank.

    This resource is only available to members

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  • Data provider matrix

    This matrix is intended to help you identify the best offer for each person that you gift with data.

    This resource is only available to members

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  • Gifting a SIM (Vodafone/Three)

    A short video demonstrating how to log the gifting of a Vodafone or Three SIM.

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  • How to top up your SIM using your voucher code

    A simple guide on how to top up a SIM using an O2 data voucher

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  • Issuing O2 data vouchers

    A short video guide on issuing O2 data vouchers. Select play to watch this video.

    This resource is only available to members

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  • How to activate an O2 data voucher

    A simple guide on how to activate an O2 data voucher

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  • Making changes to existing data vouchers

    A short video demonstrating how to review and change the number of months a recipient will receive vouchers for.

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  • Adding National Databank user accounts

    A short video for National Databank managers on adding user accounts to their organisation account.

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  • Top tips to use less mobile data

    Ways to make the most out of a limited data allowance.

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  • Vodafone: SIM guidance leaflet

    Guidance for new recipients of a Vodaphone SIM

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  • National Databank poster

    Use this poster to promote your Databank service. There's space for you to add the address of your Hub.

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  • National Databank beneficiary flyer (Welsh language)

    Marketing material to help hubs attract beneficiaries to the National Databank.

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