Older people & digital

50% of those aged 75+ are less likely to have the most basic level of digital skills.

We know older people can face greater barriers to getting online and this was confirmed in Lloyds UK Consumer Digital Index 2023.

Barriers can range from accessibility problems to motivational barriers or a lack of familiarity with technology - but the benefits are huge, including social inclusion, and better access to health information and services.

These resources can help you both reach and support older people in your communities, to make sure they’re not missing out on the benefits of an online life.

Browse all 'Older people & digital' resources

  • Supporting people with the digital skills to access Pension Credit online

    A series of videos on supporting people with the digital skills required to access the Pension Credit website and submit a Pension Credit application.

    • Older people & digital
    • Supporting accessibility needs
    • Learning & skills
    Visit Digital Communities

  • Pension Credit - An easy read guide

    An easy-read guide to Pension Credit and how to apply from DWP

    • Older people & digital
    • Supporting accessibility needs
    • Learning & skills
    Visit Gov.uk

  • PSTN leaflets from Tech UK

    Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.

    This resource is only available to members

    Join the Network Sign in to your account

  • Helping people to prepare for the changes to UK landlines

    The UK’s landlines are going digital, but what does this mean for you and the people you support?

    • Older people & digital
    • Supporting accessibility needs
    • Rural
    Helping people to prepare for the changes to UK landlines

  • Your guide to using games to teach tablet skills

    This guide is designed to help you to introduce older people to tablet computers by using games.

    • Older people & digital
    • Digital skills
    • Learning & skills
    Download this resource

  • Using Learn My Way with older learners

    This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.

    • Older people & digital
    • Digital skills
    • Learn My Way
    • Learning & skills
    Using Learn My Way with older learners

  • Age UK: Making the most of the internet

    Tips to help people feel more confident, and stay safe, when using the internet.

    • Digital skills
    • Older people & digital
    • Learning & skills
    Visit Age UK

  • Age UK: staying safe online

    Online scams are common, but you can protect yourself by knowing what to look out for, and what to do if you suspect a scam.

    • Older people & digital
    • Learning & skills
    • Online safety
    Visit Age UK

  • Digital games and tools for older learners

    Fun tools and apps to engage and help older learners to learn digital skills.

    • Older people & digital
    • Digital skills
    • Learning & skills
    Download this resource

  • Online clubs for older people - social and digital support

    In this guide, an Online Club could refer to any regular online meeting for older people on a video calling platform, like Zoom, Google Meet or Microsoft Teams. The aim is to get people together remotely and reduce social isolation.

    • Older people & digital
    • Health & wellbeing
    • Learning & skills
    Download this resource

  • Teaching digital skills to a group of older people

    Tips on running group digital skills sessions for older people.

    • Older people & digital
    • Digital skills
    • Learning & skills
    Teaching digital skills to a group of older people

  • Outreach digital support for older people

    Tips on setting up an outreach service by going to where the people are.

    • Older people & digital
    • Digital skills
    • Learning & skills
    • Outreach
    Outreach digital support for older people

  • Making digital fun for older learners

    Fun ways, tools and apps to engage and help older learners to learn digital skills.

    • Older people & digital
    • Digital skills
    • Learning & skills
    Making digital fun for older learners

  • Using digital playlists for nostalgia and respite

    How digital playlists can be used to support people living with dementia, triggering emotions and memories.

    • Older people & digital
    • Health & wellbeing
    • Learning & skills
    Using digital playlists for nostalgia and respite

  • Digital for people living with dementia

    A guide on using digital to support people with dementia.

    • Older people & digital
    • Digital skills
    • Health & wellbeing
    • Learning & skills
    Digital for people living with dementia

  • Digital for older people who speak limited English

    A guide on supporting older learners with limited use of English to use digital.

    • Older people & digital
    • Digital skills
    • Learning & skills
    • English language support
    Digital for older people who speak limited English

  • Creating resources for older learners

    A guide to creating resources for older learners.

    • Older people & digital
    • Learning & skills
    Creating resources for older learners

  • Your guide to helping older people use the internet

    If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.

    • Older people & digital
    • Digital skills
    • Learning & skills
    Download this resource

  • Doing digital inclusion with older people handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

    • Digital skills
    • Older people & digital
    • Learning & skills
    Download this resource

  • Doing digital in later life: a practical guide

    Our evidence-based practical guide for supporting over 75s to access digital inclusion support.

    • Older people & digital
    • Learning & skills
    Doing digital in later life: a practical guide