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Running a Hub

Embed digital inclusion into the existing offer at your organisation.

We don't have to tell you that there's plenty to think about when running a hub! Promotion and outreach, staff and volunteers, support you can provide learners and even the sites you use.

We wanted to make it a little easier for you, so have gathered some tools and guidance to help you improve digital inclusion in your local area, develop your organisation and the work you do, and help those in your community who need it most.

Browse all 'Running a Hub' resources

  • Digital inclusion stats and facts

    Making the case for your digital inclusion work? Here's a list of data sources that you can dip into whenever you need to demonstrate the need for helping people to get online.

    • Running a Hub
    • Research
    Digital inclusion stats and facts

  • National Databank user guide

    This guide serves as both an introduction to the National Databank and as a reference point, detailing each stage in issuing and activating data.

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  • Creating your bid toolkit

    This bid toolkit template can help you to save time when writing multiple grant applications.

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  • Project planning and budgeting for bid success

    Having a simple, realistic and clear project plan with an accurate budget can make or break your funding applications. If you’re new to project planning, here are some tips and tools to help you to get started.

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  • MI report: People supported

    This guide explains how you can access reports on people you’ve supported on the Members’ Area website.

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  • You said, we're doing: the Network survey action plan

    This action plan lists the key insights from the responses to the Network Survey in November 2023, and the actions that Good Things Foundation has taken, or plans to take, in response to what we’ve heard.

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  • Network survey insights from November 2023

    What we learned about the value and impact of the National Digital Inclusion Network from the November 2023 Network Survey

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  • Fundraising for your digital inclusion hub

    We've worked with our network ambassadors to find tools and resources to support your fundraising activities.

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  • What is digital inclusion?

    Digital Unite bring together useful definitions, statistics and research about digital inclusion in this handy webpage.

    • Running a Hub
    • Research
    • New network member
    Visit Digital Unite

  • Measuring the impact of your digital support

    Use this simple 10 question survey to capture feedback from the people you've supported with digital inclusion, helping you understand the difference your work is having.

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  • Computer Aid: refurbished devices at low prices

    Computer Aid offer affordable refurbished devices for digital inclusion hubs and their learners.

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  • NCVO: data and insight guide

    This comprehensive guide covers why data is important and how you can use it.

    • Running a Hub
    • Research
    Visit NCVO

  • Catalyst: 7 tips on using data better in your charity

    Catalyst share useful tips on how you can use the data you collect more effectively.

    • Running a Hub
    • Research
    Visit Catalyst

  • Digital Candle: free digital advice for charities

    You can access one hour of free expert advice through Digital Candle to talk through any aspect of digital or digital marketing, from digital strategy to Google Ads and from remote service delivery to social media.

    • Running a Hub
    • Marketing
    Visit Digital Candle

  • Skills Platform: the charity social media toolkit

    A comprehensive guide to using social media to raise your organisation's profile.

    • Running a Hub
    • Advocacy
    Visit Skills Platform

  • Campaigning: using social media

    Tips and tricks for using social media when campaigning.

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  • HMRC advice posters - Arabic, Bengali, Polish, Punjabi, Urdu

    Posters in multiple languages explaining that you can support people who need help to access online HMRC services.

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  • Promotional flyer

    Use this flyer to promote your services around your community. It's empty-belly, so you can add your address.

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  • National Databank poster

    Use this poster to promote your Databank service. There's space for you to add the address of your Hub.

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  • Learn My Way poster

    Use this poster to promote the Learn My Way services and support that you deliver.

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  • Periodic table of internet elements

    This table is an attempt to communicate that good internet access is elemental to living life in the UK.

    • Running a Hub
    • Marketing
    Visit Good Things Foundation

  • NCVO: safeguarding for volunteer managers

    Useful information to help you have the right safeguarding policy in place when working with volunteers.

    • Running a Hub
    • Digital champions & volunteers
    • Learning & skills
    • New network member
    Visit NCVO

  • NCVO: funding and income

    Practical tips and step-by-step guides on how to find the money you need for your community group, organisation or charity.

    • Running a Hub
    • Grants & funding
    Visit NCVO

  • Lincs Digital: a guide to using Zoom

    A step by step guide, with screenshots, on installing and using Zoom.

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  • HMRC advice infographic

    Summary of who can access online HMRC services.

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  • Doing digital inclusion in libraries: a handbook

    Hints and tips to help the libraries tackle some of the challenges and barriers of delivering digital inclusion.

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