Supporting accessibility needs

People with an impairment are 2 times more likely to lack foundation level digital skills.

There is a skills gap for those with impairments and some lack the ability to complete the most basic digital tasks as reported in the Lloyds UK Consumer Digital Index 2023.

These people can be amongst the hardest to reach but often have even more to gain from being online than others. Accessibility needs and financial constraints can mean disabled people face additional barriers to getting online.

These resources can both help you to reach out to this audience and give you access to the skills and tools you need to fully support them.

Browse all 'Supporting accessibility needs' resources

  • Registering on Learn My Way - an easy read guide

    This simple step by step guide, with screenshots for each stage, is ideal as a learner handout or poster for your classroom.

  • AbilityNet: 5 ways AI can help disabled people in the workplace

    This article explores the impact of AI on improving inclusivity through its applications in captions and transcriptions, voice assistance, readability, text alternatives, and understanding tone

  • AbilityNet: How can AI help disabled people?

    Webinar recoding and resources. How AI is empowering and transforming the lives of disabled people, highlighting current examples of AI in action.

  • AbilityNet: What is AI and how do I use it?

    How artificial intelligence may already be positively impacting your life, and how you can embrace its benefits in your daily activities.

  • Supporting people with the digital skills to access Pension Credit online

    A series of videos on supporting people with the digital skills required to access the Pension Credit website and submit a Pension Credit application.

  • Pension Credit - An easy read guide

    An easy-read guide to Pension Credit and how to apply from DWP

  • PSTN leaflets from Tech UK

    Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.

    This resource is only available to members

    Join the Network Sign in to your account
  • Helping people to prepare for the changes to UK landlines

    The UK’s landlines are going digital, but what does this mean for you and the people you support?

  • AbilityNet: my computer my way

    Guides with step by step instructions on how to adapt a device to meet individual needs.

  • AbilityNet: advice on accessibility

    Accessibility support and resources from AbilityNet.

  • O2: Access for all

    Accessibility support and resources for O2 customers.

    This resource is only available to members

    Join the Network Sign in to your account
  • Doing digital inclusion with people with learning disabilities handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.