Supporting accessibility needs

People with an impairment are 2 times more likely to lack foundation level digital skills.

There is a skills gap for those with impairments and some lack the ability to complete the most basic digital tasks as reported in the Lloyds UK Consumer Digital Index 2023.

These people can be amongst the hardest to reach but often have even more to gain from being online than others. Accessibility needs and financial constraints can mean disabled people face additional barriers to getting online.

These resources can both help you to reach out to this audience and give you access to the skills and tools you need to fully support them.

Browse all 'Supporting accessibility needs' resources

  • Supporting people with the digital skills to access Pension Credit online

    A series of videos on supporting people with the digital skills required to access the Pension Credit website and submit a Pension Credit application.

    • Older people & digital
    • Supporting accessibility needs
    • Learning & skills
    Visit Digital Communities

  • Pension Credit - An easy read guide

    An easy-read guide to Pension Credit and how to apply from DWP

    • Older people & digital
    • Supporting accessibility needs
    • Learning & skills
    Visit Gov.uk

  • PSTN leaflets from Tech UK

    Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.

    This resource is only available to members

    Join the Network Sign in to your account

  • Helping people to prepare for the changes to UK landlines

    The UK’s landlines are going digital, but what does this mean for you and the people you support?

    • Older people & digital
    • Supporting accessibility needs
    • Rural
    Helping people to prepare for the changes to UK landlines

  • AbilityNet: my computer my way

    Guides with step by step instructions on how to adapt a device to meet individual needs.

    • Supporting accessibility needs
    • Devices
    Visit AbilityNet

  • AbilityNet: advice on accessibility

    Accessibility support and resources from AbilityNet.

    • Supporting accessibility needs
    • New network member
    • Devices
    Visit AbilityNet

  • Doing digital inclusion with people with learning disabilities handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

    • Digital skills
    • Supporting accessibility needs
    • Learning & skills
    Download this resource