Long term support is needed
The benefits are clear to see, however without longer term support these benefits can be short-lived. Digital Voice has recognised the need for a longer-term strategy, one that requires investment and access to hardware.
What’s next for Digital Voice?
Next year Digital Voice will run a three-phase pilot project designed to benefit two groups of older adults who have limited confidence and digital skills supported by the NHS in Gateshead.
They'll start by making the learning process enjoyable and informal in the first phase to build their confidence. Then, they'll provide them with loaned devices, enabling them to continue learning independently between sessions. Additionally, they'll offer drop-in and one-on-one sessions to help them set up their devices for various digital tasks that are relevant to their needs.
Julie Nicholson, Managing Director at Digital Voice, said:
“We can run any number of short courses but if people aren’t able to access a digital device regularly, then the learning won’t stick; the next stage for Digital Voice is to support people long-term and our new pilot project with the NHS aims to do just that.
Being part of the National Digital Inclusion Network is really important to Digital Voice as it gives us access to like-minded organisations who can offer advice, share best practice and provide the support we need to tackle digital exclusion here in the North East.”