Measuring the impact of your digital support

Use this simple 10 question survey to capture feedback from the people you've supported with digital inclusion, helping you understand the difference your work is having.

Why it's important to measure impact

You could use the feedback collected from surveys for your own impact measurement, to help you understand the difference your digital inclusion work is having. It might also be useful when reporting to funders or applying for new grants, as well as informing if and how to improve the support you provide. 

Additionally, it helps Good Things Foundation understand the impact of the digital inclusion services you're delivering as part of your Network membership, such as the impact of your:

Accessing our impact survey

Our impact survey is available online and as a paper version. Please use the version you think will work best for each person you support.

  • Paper version: This can be printed and given to people to complete on site after they have received support. 
  • Online version: This can be shared with people to complete online, either on site (eg at the end of a digital skills training session) or at home.

Share feedback with us

For the online survey, all responses will come straight to Good Things Foundation, so there’s no need to do anything else. 

For the paper survey, there are three options for collecting the data and sharing it with us, once your clients have completed the survey:

  • Scan or take photos of each completed paper survey, and email them to research@goodthingsfoundation.org. You can email them individually, as they’re completed, or send them through in batches, whatever is easiest for you. 
  • Input the data yourself from each completed survey into the online survey. This would need to be done one survey at a time. If you do this, there is no need to share copies of the paper surveys with us. 
  • Post the completed paper surveys to us at:
    Research Team, Good Things Foundation,
    Office G10, Spaces - Acero, 
    1 Concourse Way, 
    Sheffield, S1 2BJ.

Here's some more information on who should complete a survey, the best time to do them, and a few other frequently asked questions!

Who should be invited to complete a survey?

Anyone who has received support from your organisation to get online or do more online shold be invited to complete a survey.

As part of our impact evaluation work, Good Things Foundation also contacts people by text or email if they’ve received one of our services (Databank, Device Bank, or used Learn My Way) to ask them a few questions. It’s possible that some of the people you support will have already heard from us and may have already completed a survey. If so, there is no need for them to complete another survey.

When should people complete a survey?

It's up to you to choose the best time to invite people to complete a survey. For example, you may wish to do this:

  • At the end of a digital skills training session
  • After someone has used Learn My Way for several weeks
  • When someone is returning to receive another free SIM or data voucher
  • At another time when you’re engaging with a person who has received digital support from you

The survey asks a few questions about the impact of the support received on different aspects of people’s lives eg social connection, access to health information, financial activities and other opportunities. If people have only recently received support from you (eg just been given data or a device), they may find it more difficult to answer some of these questions. You might decide to wait a few weeks before inviting these people to complete the survey.  

You can also put up promotional posters for the online survey, which people can access at any time through a website link or a QR code (a great digital skills learning opportunitiy!).

What's being asked in the survey?

The first set of questions asks about a person’s demographic information (age, ethnicity and first part of postcode). The second section asks about the type of digital support they have received. The third and final section asks whether they agree or disagree that they’ve experienced specific changes as a result of the support they’ve received.

Good Things aren’t collecting any personal contact information in the survey, so all participants will remain anonymous. 

Why does the survey ask for organisation name?

We ask for the name of your organisation (‘hub name’) so that we can trace which hubs have provided us with feedback, and share a summary of the data with you. 

For the paper survey, we recommend that you add the hub name to the top of each survey (in the grey box) before giving it to people to complete. This will ensure the hub name is recorded accurately. 

For the online survey, people need to enter the name of your organisation on the first page of questions. Of course, you can help them with this if necessary.

Promoting the survey

We’ve prepared an information sheet which should be printed and made available with the paper survey. This explains the purpose of the survey and how we will process the feedback and data from the survey. It also includes our contact details, in case people have any questions about the survey. 

For the online survey, we’ve prepared a promotional poster. You can display this to let people know about the online survey and to encourage them to complete it. The poster includes the URL for the survey and a QR code (which links to the survey). You could make scanning the QR code an activity to complete in a digital skills training session. 

The first page of the online survey explains the purpose of the survey and what we will do with the feedback and data.

How can you have sight of the feedback you’ve collected?

We’d like to share back with you a summary of your feedback, (likely every 4 - 6 months), for you to use in your own reporting. 

If you’ve submitted 15 or more completed surveys (either online or paper surveys), we’ll be able to provide you with a summary of the feedback from the people you have supported. The minimum of 15 surveys helps preserve the anonymity of the participants. If you’ve submitted fewer than 15, we’ll be able to provide you with a combined summary of all the feedback we’ve  collected from hubs, including your hub. 

Of course, if you’re using the paper surveys, you can record the responses on your own system, to use for your own evaluation and reporting, as well as sharing the responses with us.  

Any other questions?

We’ve created a short video explaining how to use the resources to collect data and to share it with us. 

As a reminder, our impact survey is available online and as a printable paper version. Please use the version you think will work best for each person you support.

  • Paper version: This can be printed and given to people to complete on site after they have received support. 
  • Online version: This can be shared with people to complete online, either on site (eg at the end of a digital skills training session) or at home.

If you have any questions, concerns, difficulties or suggestions, please email us at research@goodthingsfoundation.org.

This resource is only available to members

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